If you’re in engineering leadership exploring how to roll out AI-assisted development across an org, this thread from Brian Scanlan (VP Engineering at Intercom) is worth your time. It covers how they’ve built an internal Claude-based engineering platform with 13 plugins, 100+ purpose-built skills, and lifecycle hooks, not just for individual developers but as infrastructure that scales to non-engineering teams too.
Some notable numbers: ~90% of their pull requests are now authored or opened via Claude Code. Non-engineers (design managers, product leaders, support) run production-data queries themselves through a carefully gated read-only Rails console. Every Claude session is instrumented, gaps are auto-detected, and missing skills get created as GitHub issues automatically.